Contact

LOST TICKETS, E-TICKET RECEIPTS OR TICKET REFUND REQUESTS

For Lost Ticket or E-ticket Receipt inquiries please email refunds@capeair.com and you will be contacted by a member of our Accounting Team.

TICKET REFUND GUIDELINES

We are sorry you were unable to travel on your scheduled flight(s). A refund for your unused, unexpired Cape Air ticket is available to you, providing one of the following applies:

• Your Cape Air ticket is a refundable ticket
• Your flight was canceled or significantly delayed due to weather, maintenance, or a crew related issue, and we were not able to provide acceptable alternate transportation.
• Alternatively, the value of your unexpired ticket may be applied towards the purchase of a new ticket for one year from date of purchase, except for reservations not cancelled prior to flight time.

The value of your ticket is forfeited if you "no show" for your flight. Refund requests for extenuating circumstances will be considered if your ticket was purchased directly from Cape Air.

TICKET REFUND REQUESTS

To assist with processing your refund in a timely manner, please use these guidelines:

• For electronic tickets purchased directly from Cape Air at www.capeair.com, through the Cape Air call center, city ticket office or Cape Air airport ticket counter, please email us at refunds@capeair.com.
• For Cape Air tickets purchased from an online travel website, such as Expedia, Travelocity, or any other website or travel agent, please contact your booking agent directly to submit a refund request.
• For tickets purchased through an airline other than Cape Air, please contact the airline directly to submit a refund request.
• For items B and C, Cape Air can send an "Authorization to Refund" to your booking agent on your behalf, if requested, which will help to expedite the refund process.

Refunds: (508) 790-3122.

FOLLOW-UP INQUIRIES FOR BAGGAGE

Within the first 5 days:

Please contact a representative at your final destination city by using the list below:

After 5 days:

If you are still experiencing a baggage irregularity and wish to speak to a Central Baggage Representative, call 508-827-4253, Monday-Friday 9:00am-5:00pm Eastern time.